How to prepare for a professional leak detection appointment
You do not need to diagnose the pipe before the visit. A short symptom timeline, safe access to the affected area, and any meter or bill observations give the technician a useful starting point.
Go to the practical guide
A practical pre-appointment checklist
Bring what you already have. Do not delay urgent water control to complete a checklist.
Write down the pattern
Note when the issue began, whether it changes with rain, irrigation, hot water, or a particular fixture, and whether it is still spreading.
Save photos and readings
Photograph visible moisture and keep recent bills or meter readings. If safe, use the water meter guide and record units and the no-use interval.
Make the area accessible
Clear access to the suspected area, meter, and indoor shutoffs where practical. Do not move hazardous materials or open surfaces for a guess.
Share property details
Mention recent plumbing or appliance work, known pipe routes, pets, parking, gate codes, tenant access, and any HOA approval requirements.
Ask about the scope
Confirm what the visit includes, what documentation is provided, and whether pipe repair or restoration is a separate service.
What if water is active now?
Keep clear of wet electrical equipment and use a safe shutoff if you can do so without risk. Follow the urgent leak guidance rather than waiting for a routine appointment. If the problem is a ceiling, yard, or high bill without active damage, preserve the timing and observations that may help distinguish sources.
What to say when booking
A useful request includes the property ZIP, where the clue appears, when it happens, whether the water meter changed during no-use, and any visible damage. The service overview can help describe the suspected area. The contact page gives the available ways to reach the business; ask about scheduling and visit scope directly.
Related guides and next steps
Sources and further guidance
These official sources support the general guidance above. Conditions at a specific property require direct assessment.